English
Who we are
Yanboot operates yanboot.com, our Odoo online store and our customer-service channels. You can reach us at info@yanboot.com or +962 7 7567 5346. Our store is in Dabouq, Amman, Jordan.
Information we collect
We collect the information needed to provide our grocery, delivery and customer-service services, including:
- Account details such as your name, email address, phone number and password credentials handled by Odoo.
- Order details such as products, quantities, prices, order history, loyalty activity, invoices and delivery status.
- Delivery information such as address, street, building, floor, apartment, notes and Google Maps or WhatsApp location pins when you choose to share them.
- Customer-service messages sent through the website, WhatsApp, phone, email or social media.
- Technical information such as cookies, language preference, device/browser information and basic analytics used to keep the site working and improve the experience.
How we use information
We use personal information to create and manage accounts, process orders, prepare deliveries, handle payments, provide support, operate loyalty and newsletter features, improve product availability and protect the website from misuse.
WhatsApp and AI assistant
If you contact Yanboot through WhatsApp or the website assistant, your messages may be processed by our business tools so we can answer you, create carts/orders, hand over to a human team member when needed and keep a useful support history. Some conversations may be assisted by AI services. AI replies are used to support customer service; sensitive or unusual requests may be reviewed by our team.
WhatsApp messages are also subject to Meta/WhatsApp processing. Our systems may use service providers such as Odoo, Meta/WhatsApp, Cloudflare and AI model/API providers to route, secure, store or answer messages. We do not sell chat content.
Payments
Payments may be handled by Odoo and payment providers. Yanboot does not intentionally store full credit-card numbers on our own systems. Payment providers may process payment data according to their own security and privacy rules.
Sharing information
We do not sell customer personal information. We share information only when needed to operate Yanboot, for example with Odoo, payment processors, delivery or logistics helpers, WhatsApp/Meta, hosting/security providers, analytics tools, AI/customer-service providers, accountants or authorities when legally required.
Cookies and analytics
Our website uses cookies and similar technologies to keep you signed in, remember language and cart preferences, run the shop and understand how visitors use the site. You can manage cookies through your browser settings, but some features may not work correctly if cookies are disabled.
Marketing and newsletters
If you subscribe to WhatsApp updates, newsletters or offers, we use your contact details to send those updates. You can ask us to stop marketing messages at any time.
Retention and security
We keep information for as long as needed for orders, accounting, customer support, fraud prevention and legal obligations. We use reasonable technical and organizational safeguards, but no online service can be guaranteed to be perfectly secure.
Your choices and rights
You may ask us to access, correct, update or delete your personal information, subject to legal and accounting requirements. You may also ask us to stop marketing messages or update your delivery details. Contact us at info@yanboot.com.
Changes to this policy
We may update this policy as our website, Odoo setup, WhatsApp integration or services change. The latest version will be posted on this page.
For privacy requests, please include the phone number or email address linked to your Yanboot account so we can identify the correct customer record.